14 Standish Street Enfield, CT 06082

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Will I receive an email confirming my order?

After you have placed your order, you will receive an email notification from sales@elegantdesignsbydenise.com. If you do not receive this email, please check your spam folder and add sales@elegantdesignsbydenise.com to your address book to ensure delivery of your shipping notification.

What do I do with damaged, defective or missing products?

All claims for damaged, defective or missing product(s) must be filed with Personalized Brides within three (3) days of receiving your order. Please contact sales@elegantdesignsbydenise.com or call 401-728-1059. Personalized Brides is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier.

How do I change or cancel my order?

You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us at sales@elegantdesignsbydenise.com or call 401-728-1059

How secure is shopping in the Online Shop? Is my data protected?

Absolutely. We use Paypal which is a secured payment gateway, to ensure that all of your important information is secure through the entire checkout process.

Why do the pages load slower through the checkout process?

The pages load slower because we use SSL encryption to make sure that your information is safe and secure throughout the checkout process. The SSL slows down the page load speed because it has to encrypt all of the data being sent.

Do I receive an invoice for my order?

Yes! You will receive an invoice with the product description in your inbox.

Send us an email

Please send us your suggestions & feedback to help us improve our services.